We are always thankful when clients take time to share their opinions and feelings about their connection with us. Here are a few of the notes we’ve received.
"My wife and I would like to take the opportunity to express our great satisfaction. I have never met an insurance agent who has been so attentive to a client's needs. Not only is she very courteous and professional but very prompt. She truly epitomizes customer service."
– Z. Fedorowycz
"MMR and their staff have looked after my home and automobile insurance for the past 30 years. You always have taken the time out to explain the insurance coverages and how the premiums are calculated. I may pay a little more premium, but I like the one-on-one service."
– Keith Cheung
"I thank you Martin Merry & Reid and your staff, especially Anne Goldstein who has given us excellent service over the years. The service you provided through the very challenging arrangements… was much appreciated by us all."
– J. Andras
"David, thank you for your help and coming over to the house that night to help settle the claim."
– S. Howson
The health and welfare of our team, our clients and our communities is our highest priority and foremost in our thoughts as we actively monitor and address the COVID-19 pandemic.
Given the unprecedented declared State of Emergency, Martin Merry & Reid is preparing to implement a skeleton staff in the office with the remaining staff working remotely.
We want to assure you that we have business continuity plans and protocols in place to allow us to operate with as little disruption as possible.
For ease and speed of communications for any claims, please email email@example.com as it is monitored continuously.
If you do not have your broker’s email address or extension, please email firstname.lastname@example.org as it is monitored continuously.
We can and do operate on your behalf from any location so that we are fully responsive to your insurance needs. We do expect some delays in the issuance of actual paper documents and are moving to send electronic soft copies only.
We have sufficient, robust and tested technology and protocols to support all of our capabilities.
If you have an emergency and cannot reach your broker please call David Browne, President of MMR 416-520-7042.
We are confident that if Canadians adhere to the public health recommendations, government requirements, social distancing and personal hygiene regarding hand washing, we will be successful in our goal to flatten the curve on COVID-19. We are striving to keep everyone healthy and reduce the load and capacity to Ontario’s emergency services, doctors, nurses, and hospitals.
Thank you for your patience and for participating in the protection and recovery of everyone affected.